Refund policy

📦Return Policy 
We accept returns on eligible items within 14 days of delivery.

🚫 Non-Returnable Items

The following items are not eligible for return:

Custom or personalised orders

Made-to-order bouquets or arrangements

Final sale or clearance items

Because many of our pieces are handcrafted or customised, we cannot resell returned personalised items.

💳 Refunds Once your return is received and inspected, we will notify you by email. If approved: Refunds will be issued to your original payment method

Processing time: 3–7 business days depending on your bank Original shipping fees are non-refundable.

🔁 Exchanges

We do not offer direct exchanges. If you would like a different item:

Return the eligible product

Place a new order for the item you prefer This ensures faster processing and availability.

📦 Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

🌿 Damaged or Incorrect Items If your order arrives damaged or you receive the wrong item:

Contact us within 5 days of delivery Include clear photos of the product and packaging

We will offer a replacement or refund as appropriate