Products

Frequently asked questions

If your order arrives damaged or does not match the product description, please contact us within 7 days of delivery and we will make it right.

What if my item arrives damaged?
Please send us a photo of the damage and your order details. We will review and resolve it as quickly as possible.

Most of our stems are wired and can be gently bent or shaped. Some can also be trimmed to fit your vase or arrangement.
Many of our customers use our stems and bouquets for weddings, bridal showers and ceremonies. Our flowers are designed to look lifelike in photos and in person.

Simply dust occasionally with a soft cloth or a light blast of compressed air. Keep away from direct sunlight for extended periods to preserve the colour.

Flowers arrived a little squashed ?
This can occasionally happen during transit. Simply use a hairdryer on its lowest heat setting and gently blow warm air over the petals. The flowers will gradually restore to their original shape within a few minutes.

We will work quickly to ship your order as soon as possible. The processing time is 1-3 days.

Delivery times vary by location:

North America: 7 to 12 business days after dispatch
United Kingdom & Australia: 5 to 10 business days after dispatch
ROW: 7 to 12 business days after dispatch

Our products are manufactured in carefully selected factories in China. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Yes. Please contact us directly at info@fauxflowerplace.com and we will be happy to assist.